Refunds & Returns Policy Refunds and Returns Policy

Order Cancellation

  • You can cancel your order until it has been shipped.
  • If you need to change or cancel an order after it has been paid, please contact us within 6 hours. Once the packaging and shipping process has started, we can no longer cancel your order.


  • Your satisfaction is our top priority. If you’d like a refund, you can request one for any reason.
  • If you haven’t received your product within 50 business days, you can request a refund or reshipment.
  • If you received the wrong item, you can request a refund or reshipment.
  • If you don’t want the product you received, you can request a refund, but you must return the unused item at your expense.
  • If your order didn’t arrive due to factors within your control, such as providing the wrong shipping address, we cannot offer a refund.
  • If your order didn’t arrive due to exceptional circumstances outside our control, such as customs clearance or natural disasters, we may offer a refund.
  • Other exceptional circumstances outside the control of may also qualify for a refund.
  • You can submit refund requests within 30 days after the guaranteed delivery period (50 days) has expired by sending a message on our page.
  • If your refund is approved, we will process it and apply the credit to your credit card or original method of payment within 14 days.


  • If you’d like to exchange your product for a different size or for any other reason, please contact us first.
  • Please do not send your purchase back to us unless we’ve authorized you to do so.


  • If you need to return an item, you must first contact us and provide images of the item to show that it’s broken, damaged, or defective.
  • We reserve the right to approve or deny returns based on the images provided.
  • If we approve a return, you must ship the item to:  Hulma Shops B.V. De Schuilplaats 31, 7943CG Meppel the Netherlands at your own expense.
  • Once we receive the returned item, we will process the refund or replacement as agreed upon.
  • Please do not send any items back to us without our permission and approval.

Contact Us

  • If you have any questions or concerns about our refunds and returns policy, please contact us. or sent an email to
© Copyright 2024. All Rights Reserved. +31613066294
Hulma Shops B.V.
VAT NL861055056B01
KVK 77584260
De Schuilplaats 31
7943CG Meppel
The Netherlands

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